At Doux Bags, we know that once you’ve found the perfect piece, you want it in your hands as soon as possible. We’ve streamlined our logistics to ensure your premium experience starts the moment you click “Order.”

1. The Doux Dispatch Schedule

To maintain our high standards of quality control and packaging, we operate on a dedicated dispatch cycle:

  • Dispatch Days: Every Monday and Friday.
  • Why? This allows us to meticulously inspect every bag, ensuring your order is flawless before it leaves our facility.

2. Our Verification Process (Ensuring Accuracy)

We value your time and want to avoid any delivery “hassle.” Here is what to expect after you order:

  1. Instant Confirmation: You will receive an automated message on the number provided.
  2. The Human Touch: Prior to dispatch, a member of the Doux team will call you to confirm your details.
  3. Rider Coordination: Our logistics partners will call you on the day of delivery to coordinate the best time.

Pro Tip: Please stay reachable on your provided number to ensure a smooth, first-attempt delivery.

3. Shipping Rates & Incentives

We believe in rewarding our community.

  • FREE Premium Shipping: On all orders over Rs. 5000.
  • Standard Delivery: A flat rate of Rs. 500 applies to all COD orders.
  • Free Shipping: Shipping is free for all prepaid orders

4. Delivery Timeframes

Whether you are in the heart of Karachi or the heights of Gilgit, we strive for speed:

  • Estimated Delivery: 4 to 7 business days after dispatch.
  • Real-Time Tracking: Once your bag is on its way, we will send a tracking number via WhatsApp or Email so you can follow its journey.

5. Cash on Delivery (COD) Protocol

For the security of our riders and the integrity of our service:

  • Payment First: Logistics riders are instructed to collect payment before handing over the package.
  • Returns via Concierge: If there is any issue with the parcel upon arrival, please note that the rider cannot take the bag back or issue a refund on the spot.
  • Our Support Guarantee: Simply contact our dedicated Customer Care at +92-324-9667509. We will take immediate measures to resolve any concerns with the care you deserve.

6. Lost or Damaged Items

In the rare event that your package is mishandled by the courier or goes missing:

  • Immediate Assistance: Contact us immediately. We take full responsibility for coordinating with our partners to ensure you receive your items or a full replacement without extra cost.

Need Help Tracking Your Style?

Our logistics desk is just a message away:

  • WhatsApp Support: 0324-9667509
  • Email: teamdouxbag@gmail.com
  • Timing: Mon – Sat | 09:00 AM – 6:00 PM