FREQUENTLY ASKED QUESTIONS
Yes, absolutely. We take great pride in our photography to ensure that the colors, textures, and details of our bags are represented as accurately as possible. Please note that because many of our bags use high-grade materials, slight variations in grain or texture may occur, making your Doux piece uniquely yours. Additionally, slight color variations may occur due to individual monitor settings.
Once your order is placed, a digital sales receipt is automatically sent to the email address provided at checkout. You can also view your full order history and download receipts by logging into your Doux Account and navigating to the "My Orders" section.
We want you to love your Doux bag. If you aren’t completely satisfied, we accept returns within 7 days of delivery. To start a return, visit our Returns Portal or contact our support team. Items must be in their original, unused condition with all tags and dust bags included.
Most of our signature collections are restocked regularly. However, some of our limited-edition colors or seasonal drops may not return once sold out. We recommend clicking the "Notify Me" button on the product page to be the first to know when a specific bag is back in stock.
